Questions Asked
1. Are the gemstones used in Salsalin jewelry natural?
Yes. We exclusively use 100% natural, certified diamonds, natural colored gemstones (such as Sapphire, Emerald, Ruby, Morganite, Tourmaline, Aquamarine, etc.), and natural uncut/rough diamonds in all of our jewelry.
2. What gold purities do you offer?
We craft our pieces using only 14K and 18K solid gold. You can order any item in your preferred gold purity (14K or 18K) and your choice of gold color (Yellow Gold, White Gold, or Rose Gold).
3. Can I request custom modifications or design changes on a piece?
Yes. Since our production begins with custom 3D modeling and CAD design, we can easily customize the band, setting, or design details according to your preferences before crafting the piece.
4. Are your products mass-produced?
No. At Salsalin, we do not engage in factory mass production. Each piece is individually hand-crafted with utmost care by master artisans—from 3D drafting and casting to filing, setting, polishing, and rhodium plating.
5. Is shipping free?
Yes, we offer free express shipping on all domestic orders within Turkey.
6. How long will it take to receive my order?
Once the crafting and preparation process is complete, domestic shipments are delivered within 1 business day to nearby cities and within 2 business days to other locations across Turkey.
7. Do you ship internationally? Will I have to pay import duties/taxes?
Yes, we ship worldwide. For customers in the United States, all orders are shipped via DDP (Delivered Duty Paid). This means all custom duties, import taxes, and fees are fully covered by us—you will not incur any additional charges upon delivery. International delivery typically takes 3-4 business days after dispatch.
8. Can I send an order directly as a gift to someone else?
Yes. Simply enter the recipient's name, phone number, and full shipping address at checkout. Your gift will be elegantly packaged in our signature box along with its official certificates.
9. What should I inspect when receiving my parcel?
Please inspect the shipping courier's packaging before accepting it. If the outer shipping pouch is torn, opened, or damaged, please ask the courier to file a damage report (official record) and return the package without accepting it.
10. What is your return policy window?
You can return any product purchased from Salsalin.com within 30 days of receiving your order.
11. How do I initiate a return?
You can start the process by filling out the Return Form on our website. Upon receiving your request, our team will send you an informational email guiding you through the step-by-step return process.
12. Which items are non-refundable?
Items that have been altered, modified, or resized by third parties,
Products showing signs of wear, physical damage, impact, or breakage,
Custom-designed or bespoke items made to special customer specifications are non-refundable.
13. What should be included with the return package?
Please ensure all original materials sent with your order—including the presentation box, certificate, invoice, and any promotional gifts—are returned in full. Once inspected and approved, your refund will be transferred to your designated bank account.
14. What payment methods do you accept?
We accept all major credit cards online. Alternatively, you can pay via Bank Wire / Wire Transfer (EFT). Our official commercial IBAN details will be displayed on the order confirmation page.
15. Can I pay using an international credit card?
Yes. International customers living abroad can seamlessly complete their purchase using any valid credit card issued either in Turkey or internationally.
16. Is my credit card information secure?
Yes. Our website utilizes 256-bit SSL (Secure Sockets Layer) encryption. Your credit card details are never stored on our servers and cannot be viewed by anyone. Payment transactions are securely processed directly on the bank's Virtual POS portal via 3D Secure authentication.
17. How can I reach customer support?
For any inquiries or custom design requests, feel free to contact us:
WhatsApp: +90 530 655 8473
Email: info@salsalin.com